Friday, January 31, 2020
Organization management Essay Example for Free
Organization management Essay Contents Click to go to section: The organizational problem. The Organizational Development intervention they wanted. The thinking behind the design of the OD intervention. The constraints I needed to work within. The tools I decided to use in the one day workshop. The workshop design. How I used the change puzzle kit. The end result Top Drag Me Contents Click to go to section: The organizational problem. The Organizational Development intervention they wanted. The thinking behind the design of the OD intervention. The constraints I needed to work within. The tools I decided to use in the one day workshop. The workshop design. How I used the change puzzle kit. The end result The organizational problem. I was called into a hospital by their HR manager. The hospital needed to improve 1 of 7 4/9/2013 2:36 PM OD interventions case study. An employee morale problem. file:///C:/Documents and Settings/staff/Desktop/OD interventions case stud morale amongst its nurses. But as I spoke to different stakeholders, the issue became more complex. The HR managers told me that morale amongst nurses was at an all time low. At the same time the hospital was trying to change its culture to become more patient and profit centric. It started off as a morale problem. But as I spoke to different stakeholders, it becam e more complex. The matron of the hospital was concerned about the poor relationships between the nurses, their unit managers and the doctors. The unit managers were upset by the way that doctors by-passed them and shouted at their nurses. The nurses and their managers blamed arrogant doctors for the poor morale in the hospital. The CEO was concerned that the doctors, who he saw as clients and partners of the hospital, were not happy with the service they were getting. The doctors, chose to locate their independent practices at the hospital, but had the freedom to take their business to another hospital, anytime they wanted. Losing specialists to competing hospitals would affect his hospitals brand and offering as well as its profitability. He was also tired of being the only leader in the organization, and wished that the managers would begin to take responsibility and act like leaders. The Organizational Development intervention they wanted. The CEO, matron and HR manager all agreed that they wanted a one-day workshop for all internal managers in the hospital. They wanted the workshop objective to be: To help the managers to develop a common focus regarding what they would need to do as a united team, over the next 18 months. The thinking behind the design of the OD intervention. I knew that I had to provide far more than what theyd asked for in their workshop objective. And far more than even the problems they had briefed me on. In choosing my design for the workshop, I needed a tool that would: Build trust. Allow the managers to vent their frustrations in a way that allowed every manager to be heard. But not in a way that would degenerate into a negative gripe session about the doctors. Get the managers to see all the problems facing the hospital not only their own problems. Get the managers out of the habit of blaming doctors or the hospital for problems that they could resolve themselves. Get them to take responsibility and begin acting as leaders. Get them to stop seeing themselves and their nurses as being victims of the arrogance of doctors, and to start seeing the doctors as important customers of the hospital. Support the move to a patient centered and profit oriented culture. Help them to identify the most important issues that they as a leadership team need to deal with. Help the managers to develop a common focus for the future. One that not only solved their frustrations, but one that would make them excited 2 of 7 4/9/2013 2:36 PM OD interventions case study. An employee morale problem. file:///C:/Documents and Settings/staff/Desktop/OD interventions case stud about their future in the hospital. Help the managers to identify the core changes they would need to make to achieve the future they wanted. Help them identify projects that would help them to implement those changes. To do all of this in a way that would build a leadership team. One in which team members take responsibility and support one another. The constraints I needed to work within. The hospital could only afford the time for a one-day workshop. There would be 32 people in the group. In this workshop, the process would be as important as the content. Therefore the way in which the group developed their own solutions, was as important as the solutions they developed. We needed a process that would encourage participation, buy-in, ownership, build the managers confidence and energize them. The tools I decided to use in the one day workshop. 1. The main tool I used was The Change Puzzle Kit I had one kit for each group of 8 delegates. Each kit consists of: Two laminated charts. (A1 size). The first chart is called The Organisation Of Today. The second chart is called The Ideal Organisation Of The Future. The design on each chart is of the organization as a puzzle comprising 20 organizational development pieces. The organizational development tool I chose for this complex OD intervention was The Change Puzzle Kit. A set of water soluble pens which allows the delegates to write directly onto the laminated charts. The charts can be wiped clean and used again. A box of clue cards to help the groups think about the 20 organizational elements from an Organizational Development and systems thinking perspective, as they complete their charts. 2. The secondary tool I used was a single activity from The Powerful Facilitation cards. These workshop activity cards are designed like recipes. They provide detailed workshop activities to achieve specific workshop goals. I chose a card that helped a group to create a vision in a way that created fun and positive energy. The workshop design. I chose The Change Puzzle Kit because it allows a group to do the complex systems thinking they needed to do to solve their own problems, in a very practical and very participative way. This is the process I followed. To ensure that everyone could participate, I divided the larger group into 3 of 7 4/9/2013 2:36 PM OD interventions case study. An employee morale problem. file:///C:/Documents and Settings/staff/Desktop/OD interventions case stud 4 groups of 8 delegates per group. These groups were mixed to provide as much variety as possible. We mixed the groups so we had different functions (HR, marketing, administration nursing), and people of different ages and races working together in each group. Each group had their own change puzzle kit to work with. I used this diagram to explain the process we would be following which was: We would take a systems thinking photograph of the hospital as it was today with all its frustrations and all its strengths. To do this we would use The Organisation of Today charts and cards. We would do a right brained exercise to look at what the hospital would be like 3 years into the future, if it was delighting its patients, was profitable, and a place where the managers would be proud to work. We would translate that right brain vision of the future back into left brained, systems thinking. We would look at the elements that would need to be in place for that vision to work. To do this we would use The Ideal Organisation Of The Future charts and cards. We would then compare what came out of our two charts. From this, we would choose a few core changes. Changes that would help us to solve the most important of todays problems, and move us towards the future we wanted. We would then create some projects to make achieve these changes. How I used the change puzzle kit. Step 1. Provide an overview of the change puzzle The attention span of most groups for listening to a presentation is less than half an hour. So, to keep the groups attention, I provided a very quick overview of the charts and clue cards they would be using. Step 2. The groups analyze their organization as it exists today using The Organisation of Today charts and cards. 2. 1 Instructions: Each group was given the chart The Organisation Of Today plus the 20 clue cards about the current organization. They were also given a set of water soluble pens. They were asked to write on their chart how they saw their hospital today in terms of each puzzle piece or OD element. They could use the clue cards to help them. Each person was encouraged to write how he/she viewed the situation independently of their group as the group didnt need to achieve a consensus. I also explained that some people see things in a positive light, others in a negative light and others prefer to put down facts. All of these views were equally valuable. 2. 2 Activity: Each group spent about an hour recording their answers. Then instead of having formal feedback, each group simply read what the other groups had written on 4 of 7 4/9/2013 2:36 PM OD interventions case study. An employee morale problem. file:///C:/Documents and Settings/staff/Desktop/OD interventions case stud their charts. This was to prevent a very tedious feedback process and potential conflict. 2. 3 What came out: The three groups were surprised that they had similar responses. For example: They felt their roles were not clear enough. They were too rank obsessed. They felt doctors had too much status and that they needed to be empowered more. There was too much gossip. People operated in cliques. No one was taking responsibility. They felt they needed to acknowledge one another more. They wanted to create a culture where people dont feel intimidated when someone shares skills. But most of all, they were surprised by how much negativity came out. Surely there are some good things too? One person asked. 2. 4 Why this happened: Their common responses were due to two design factors the mixing of the groups, and the systems thinking behind the design of the chart they used. Negative responses are common amongst groups when they analyze their current situation. Groups are more positive when they create their own future. Step 3. Groups develop a vision of the future. I used a creative activity from the Create fun and energy section of the Powerful Facilitation cards. I needed to turn around the groups energy from negative and powerless, to positive and creative. I also needed the groups to develop a vision of their future, which was far more creative than simply that of solving their frustrations of today. As they developed their right brain picture of the future hospital, the groups became energized. Alive. Full of fun. They began laughing. They worked well as a team. They started coming up with brilliant ideas of how they could add value to the doctors, and earn their respect. They created slogans for themselves showing how they would care for their patients, their doctors and one another. This was the turning point of the workshop. Step 4. Groups complete The Ideal Organisation of the Future charts. 4. 1 Instructions and activity I remixed the groups so that each of the four visions were now represented by members within each new group. I then asked the groups to complete the Ideal Organisation of the Future charts. In doing so, I asked them to think about what would need to be in place for them to be able to live their visions. I encouraged them to be creative. This is because I wanted them to come up with more than simply the opposite of the problems theyd identified in their The Organization Of Today charts. I wanted them to capture all the wonderful ideas theyd had in their right brain vision, onto the Ideal organisation of the future charts. I suggested they also look at the future clue cards to generate even more creative ideas. 4. 2. What came out What came out of this activity were wonderful positive ideas that not only solved the problems theyd identified in their organization of today charts, but started achieving all the objectives Id hoped for when designing the workshop. For example, in order to clarify roles, they though of having a monthly picture board, entitled meet the team. They decided to have a day where they would 5 of 7 4/9/2013 2:36 PM OD interventions case study. An employee morale problem. file:///C:/Documents and Settings/staff/Desktop/OD interventions case stud change roles with one another. They decided to have a programme where as managers, they would go back to the floor for a day, to better understand some of the issues that both nurses and doctors faced. They would visit the receptionists of doctors to find out all the doctors preferences. Then they would educate one another and their nurses on how to provide great service to each doctor. They decided that one thing that would demonstrate patient centered care, was to think of ways for caring for families of patients who came from out of town. They created slogans for themselves that demonstrated customer care. They decided to lead their teams by getting each unit to develop their own vision linked to the hospital vision. The team became quite excited about what was possible. 4. 3 Why this happened. The groups energy had already turned during the previous exercise. Building on this, we know that groups are always more positive when they are allowed to be creative, and when they focus on the future. The Ideal Organisation of the Future charts are designed in a way that combines creative thinking and a future vision. Also, by analyzing all the OD elements that would be in place to support their vision, the group could see that achieving their vision was possible and practical. This made them feel hopeful about their future. Step 5. The groups choose core changes. The group was blown away by all their wonderful ideas. But there were too many to implement all at once. They needed to apply the 80/20 principle. Once again I remixed the groups. I asked them to choose 2 changes that would: Solve the biggest problems identified in The Organization of Today charts Help them move towards their most exciting ideas in The Ideal Organization Of The Future charts. I asked them to record these changes in a From and To table. The From would be drawn from The Organization Of Today charts. The To would come from The Ideal Organization Of The Future charts. The four groups were surprised that they all came out with the same core changes. This happened because of the design of The Change Puzzle Kits which gets everyone to use systems thinking, and because we kept mixing the groups. They immediately started volunteering for projects around the core changes. The end result I then got the groups to list what theyd achieved as a leadership team during the day, and what they wanted to do after the workshop. What came out was how amazed they were at what theyd been able to achieve in one day. They left the session excited and motivated. You may also like: Case studies: A strategy implementation case study This describes a two-day workshop. 6 of 7 4/9/2013 2:36 PM OD interventions case study. An employee morale problem. file:///C:/Documents and Settings/staff/Desktop/OD interventions case stud to help an executive and management team to develop a comprehensive plan to implement their strategy. Member tools: Poor morale in the workplace a diagnostic tool Based on a complex decision tree, this powerful coaching tool provides a quick way to diagnose your particular morale problem. It provides over forty possible solutions and helps you choose the best solution for your particular problem. How to rebuild morale after an organizational restructure. 4 OD interventions to rebuild trust, focus, morale and commitment after an organizational restructure. A CEOs guide to implementing strategy What to do after youve developed a strategic plan. How to use your vision to lead an executive team. The 12 steps for aligning your organization to your strategy and getting them to implement it. Develop an innovation system that results in a cultural change. How to develop an innovation culture in your organization. Articles: Team leader skills Managing Morale Managing morale is a key leadership skill because it determines whether or not a team has the energy, confidence and commitment to perform at their best. Inspiration at work How to inspire and motivate your team at work. Practical EQ and SQ tips for leaders. Restructuring Organizations: Leadership problems after an organizational restructure. Typical problems experienced by leaders after a restructuring exercise. The role of a change agent during an organizational restructure. The role a change agent can play during a restructure. When to do strategic planning. Strategic planning as an OD intervention. Participative tools to use in OD interventions The Change Puzzle KitA powerful tool for any OD intervention that requires group participation, systems thinking or a diagnosis of a problem. Powerful Facilitation CardsA set of OD activities to choose from to use in your OD intervention workshop. Winning the Game of Change A powerful planning tool for developing an OD strategy for your organization, or for helping your executive team to plan to implement their strategy. Contains 20 cards covering the major OD interventions. 7 of 7 4/9/2013 2:36 PM.
Thursday, January 23, 2020
Pollution Essay: Immediate Action Must be Taken on Global Warming :: Climate Change, Argumentative Essay
Global Warming is an important ecological issue, but is usually overlooked for more pressing short term problems. With so little attention provided to global warming, our situation can only get worse. Problem's already happening include the greenhouse gas effect, though it occurs naturally and the earth would be much colder (around 30C cooler). But to much of these gases and we will change the climate to much, to an extent that we may not be able to fix. On top of the warming due to greenhouse gases, there are also holes in our O-Zone layer, which blocks out over 90% of the UV rays, and also the weakening of our atmosphere. What is global warming? Usually when people think of Global warming, it's the normal Ice Caps melting and warm winters, which is partly true. Global Warming is the accelerated rate in the increase of temperature. But they are ignorant to the fact that Global warming can and will cause so much more damage to us soon in the future, along with these effects we will also face Food Shortages from the extreme weathers, heating that can actually damage you, and water contamination. The increase in temperature is caused by greenhouse gases, such as methane from livestock and Carbon Dioxide, from cars and industrial process's. Greenhouse gases are chemicals that are found in the atmosphere, and can occur either naturally or due to human activities such as the overuse of fossil fuels, industry, and agricultural processes caused by human, natural, and other gas emissions. Because of their make up, they allow energy from the sun to enter the atmosphere freely. When sunlight strikes the Earthââ¬â¢s surface, some of it is reflected back towards space as infrared radiation (heat). Greenhouse gases absorb this infrared radiation and trap the heat in the atmosphere, slowly warming our planet due to energy not being able to leave. Contrary to belief, global warming is NOT caused by ââ¬Å"pollutionâ⬠, but simply from process's that release Carbon Dioxide, like burning fossil fuels like coal and oil. If we do not slow down our use of fossil fuels (Or totally stop the use), and stop destroying the forests, the world could become hotter than it has been in the past million years. Average global temperatures have risen 1 degree Fahrenheit over the last century. If carbon dioxide and other greenhouse gases continue to go into the atmosphere, global temperatures could rise five to 10 degrees by the middle of the next century.
Wednesday, January 15, 2020
High school days worth remembering as I found myself Essay
Life is all but a matter of constancy, with the changing seasons and tides cutting the remaining days of the lives of men. The progression of the life of being a student retains a significant room in my thoughts as my high school days will always be remembered, if not by everybody else, at least by myself. Or so I think at least by myself, lest I forget that I had the company of good friends along the way. They never abandoned me in times when I need them most. I was there for them when they, too, need someone to be with. It is only a fraction of what sum of good deeds I must or feel to give them in return. And this is what I liked most in my high school days, apart from everything else that contributed to my identity of who I am today. High school has given me the highest chances of expanding my view not only of myself but also to the people around me. This is whether they liked me or not, or whether they ever know me at all. I must say, friendship has given a deeper sense of camaraderie and that my friends have occupied my thoughts everyday. The bond of friendship I had is what I liked most, although at times tests on friendship seem to erode the rigid relationship I had with my folks. My friends and I usually hung-out on one of our ââ¬Å"campsâ⬠, the term we call the official hang-out place of the group. And more often than not, these ââ¬Å"campsâ⬠were usually the houses of those who were just nearby the school. My friends always bring with them loads of food, and stuff that we can use to spend our time away especially during weekends. As much as we love listening to music, my friends also play several instruments, bringing with them guitars and percussion instruments as we fill the room with melodyââ¬âalbeit gruesome in lazy days. I remember the days and nights that our circle of friends spent together, lazy afternoons that encircled us until dawn with frivolous stories and flights of our fantasies as the clouds hover above us like sluggish cottons against a background of sunburst orange, cold and rainy days that made us huddle together and make remarks on our facial expressions. I remember, too, the high school gatherings we attended and left without hesitation and without anticipation of what may stand ahead of us. All we know is that we have each other and the world did not matter much anymore. I remember these and them very well. These friends of mine in high school are the some of the classmates I had during those years, expanding as time moved ahead of us effortlessly while we toil in our daily tasks in the academe. We were classmates, and we were friends, treating each other more like brothers and sisters whose family names never really mattered, or from which place each of us came from, or from what little we know or from what much we oftentimes misunderstand. We were an eager bunch of students, whose friendship gathered itself across the days and months, sweeping us together amidst the diversity we were into. I hated moments that were spent on the nothingness of empty thinking; of sitting alone with no one to talk to as people pass me by as if I was not there, not even my shadow. I also hated those times when I could hardly pass my exams and quizzes just because I was not able to remember the details in the subjects after memorizing in agonizing hours during the most unholy hours of the night. But above all these, the one thing I hated the most during my high school years was my inability to completely beat deadlines for I was always short in passing requirements although I make certain that I pour my best efforts in completing what has to be done. Perhaps I took a lot of time finishing-off my requirements never being full aware that my time is greatly affected. Adjustments had to be made, and during those years I kept on adjusting, never knowing exactly where I am heading to but still braving the path that few dared to wander through. And so, in the end, I remembered them all even though I seem to have lost myself. I thought I was never really able to arrive at a point wherein I can know more about myself, of who I really am. Yet my friends were my eyes, and in them I saw myself clearly reflected in those precious organs of vision that gripped my being far tighter than any embrace could offer. I remember my high school days very well, and I remember myself even more as much as I remember my friends.
Tuesday, January 7, 2020
Langston Hughes, An African American Writer - 1823 Words
Langston Hughes, an African American writer who interpreted to the world the black experience in the US and portrayed them with skill and insight, was born February 1st, 1902 into the home of the couple James and Carrie Hughes. Hughes mother attended college and had an artistic temperament. James Nathanial Hughes was a prosperous lawyer and rancher in Mexico who disliked the black poor and hated Negroes. On April 30, 1899, in Guthrie, Oklahoma, him and his wife Carrie were married and were pregnant within a few days after the wedding. When the U.S. census taker came around on June 5, 1900 the tragedy struck couple reported the loss of their first child, a boy; apparently he was buried earlier that year. Langston came along next and soon after his parents separated. When Langston was between the age of 5 and 7 his parents tried to reconcile with each other in Mexico. The reunion ended on the night of April 14, 1907 after an earthquake shook the ground over a vast region in Mexico. Af ter the incident Carrie, her mother and her son fled Mexico. Hughes was raised by his mother, who later married Homer Clark, and his grandmother, who had served as a conductor on the Underground Railroad with her husband earlier in her life. Langston lived in about half a dozen cities before him and his new family settled in Cleveland. Langston Hughes found his first job; he gathered maple seeds and most likely sold them to the Bartheldes Seed Company. Moving forward with his life LangstonShow MoreRelatedMaya Angelou and Langston Hughes, pillars of society1007 Words à |à 5 PagesNeither Langston Hughes nor Maya Angelou were just poets in the world of the twentieth century but instead heroes and leaders who showed the world that race wasn t what made you but whom you are instead. Though both grew up during times and events in the world, both have similar ideas while also different. Though both poets were put down by society, neither let what people said get to them. 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